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Terms and Conditions

Terms and Conditions

Last updated: March 2026
  1. 1. Introduction

  2. Welcome to ByChat ("we," "us," or "our"). ByChat is a SaaS platform provided by Matoffo that utilizes artificial intelligence to provide web-based AI agents and customer support automation.

  3. By accessing or using our website and services (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Service.

  4. 2. Merchant of Record. Our order process is conducted by an authorized online reseller who is the Merchant of Record for all orders. The reseller provides customer service for payment-related inquiries and handles returns. By purchasing a subscription, you enter into a contractual relationship with the reseller regarding payment and delivery. Your use of the AI services remains subject to these Terms with Matoffo.

  5. To use the Service, you must register for an account. You agree to:
    • 2.1. Provide accurate, current, and complete information.
    • 2.2. Maintain the security of your password and accept all risks of unauthorized access to your account.
    • 2.3. Notify us immediately if you discover any security breach.
  6. 3. AI Services and Disclaimer
  7. The Service utilizes artificial intelligence and machine learning technologies ("AI Agents") to generate content or responses ("Output") based on your inputs ("Input").
    • 3.1. Nature of AI. You acknowledge that AI systems are probabilistic and evolving. The Service may generate Output that is inaccurate, offensive, repetitive, or incoherent ("Hallucinations").
    • 3.2. No Warranty of Accuracy. We do not warrant that the Output will be accurate, complete, or reliable. You are solely responsible for verifying the Output before relying on it or using it in any context.
    • 3.3. No Professional Advice. The Service is not a substitute for professional advice (legal, medical, financial, etc.). You must independently evaluate the suitability of the Output for your use case.
    • 3.4. Limitation of Liability for AI Errors. Matoffo shall not be liable for any damages arising from your reliance on the Output, including but not limited to business interruptions, loss of data, or legal liability incurred by your use of generated content.
  8. 4. Intellectual Property Rights
    • 4.1. Your Inputs. You retain all rights, title, and interest in the Input you provide to the Service. You grant us a worldwide, non-exclusive license to process, host, and use your Input solely for the purpose of providing the Service to you.
    • 4.2. AI Outputs. Subject to your compliance with these Terms, we assign to you all our right, title, and interest in and to the Output. You are free to use the Output for commercial purposes.
    • 4.3. Similarity of Output. Due to the nature of AI, the Service may generate the same or similar Output for other users. You agree that your rights in the Output do not extend to such identical matches generated for third parties.
    • 4.4. Training Data. We do not use your Input or Output to improve the performance of the Service. Your data remains isolated.
  10. 5. Payments, Subscriptions, and Taxes
    • 5.1. Billing. All billing is handled by our payment partners. You authorize the payment provider to charge your payment method.
    • 5.2. Taxes. The payment provider is responsible for collecting and remitting applicable sales tax, VAT, or GST based on your location.
  12. 6. Acceptable Use Policy (AUP)
  13. You agree not to use the Service to:
    • 6.1. Generate content that is illegal, defamatory, pornographic, or promotes violence/hatred.
    • 6.2. Impersonate any person without their consent.
    • 6.3. Violate the intellectual property rights of others.
    • 6.4. Reverse engineer, decompile, or attempt to extract the source code or model weights of the AI Agent.
    • 6.5. Use the Service to build a competing product or service.
  14. 7. Termination
  15. We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.
  16. 8. Limitation of Liability
  17. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MATOFFO AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY AI-GENERATED OUTPUT; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
  18. 9. Governing Law
  19. These Terms shall be governed by the laws of Estonia. Disputes relating to the Service shall be resolved in the courts of Tallinn, Estonia. Payment disputes may be subject to the jurisdiction specified by the relevant payment provider.
  20. 10. Contact Us
  21. If you have any questions about these Terms, please contact us at:
    • Address: Harju maakond, Tallinn, Kesklinna linnaosa, Kaupmehe tn 7-120, Estonia
    • Email: contact@bychat.ai